pgcps staff help desk

Technology Setup. (optional, only in elementary schools) - provides basic Tier 1 technical support for staff, students, and families. Upper Marlboro, MD 20772 T3 Trainers - Assigned to support a cluster of schools. Reference the Employee Device Usage Agreement (Attachment 2) of the PGCPS Assets Manual for details and current fees. Your feedback is important to us! High Point High School Toggle navigation. Substitute Paraprofessional - $13.25 hourly. If a staff member's password works for one application but not another, resetting the password should solve the issue. Here is a list of some of the common tools and the form/action needed for obtaining rights. 14201 School Lane Landover, MD 20785. Contact Us - Prince George's County Public Schools If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. There are no language selections available at this time. Website Accessibility Requests and Feedback Form. devices assigned. View the T3 Interactive Whiteboard page for resources on using SMART Learning Suite Online on any interactive whiteboard/flat panel. Technology Parent Support Center. 8:00 a.m - 10:00 a.m (ET) 6:00 p.m - 8:00 p.m. (ET) Locations: Benjamin Tasker Middle School. Check out the T3 Tech Connect, Newsletter from the Technology Training Team. Phone No. Please visit the SchoolMax support website for help with forgotten passwords:http://www.pgcps.org/schoolmax-support/. Employees can now access many benefits services online through Oracle Employee Self Service. Support for Technology Teams is available at bit.ly/PGCPSTechSupport. In preparing for the new school year, there are a few important facts to remember. Callers may also report concerns that do not fall into these categories or request other information. PGCPS Technology Training Team - Webinar Recordings - Google Sites Please contact us via our website feedback form. Grading and Attendance resources are available on the, to request access to the relevant SchoolMax module(s), Those with rights are encouraged to visit the resources on the, must complete the SchoolMax rights forms at. Staff Resources - Employees - Prince George County Public Schools Count on Us Math Help Show; About Us. to an external drive (not provided) or Google Drive before the appointment. Select theBenefitsoption to enroll in or make changes to medical coverage (duringOpen Enrollment or becauseof a family statuschange)and add/changebeneficiaries for your Board sponsored life insurance (at any time). Annual Salary View ePayslip to view and print the most current and past pay slips. The Office of Professional Learning and Leadership is organized around three core services: Retention, Support and Succession and five collaborative work strands: Innovation, Teacher Leadership Development, School Leadership Development, Mentoring, Coaching & Induction, and Technical Assistance. 01/10/2023 Quarter 3 Professional Learning Opportunities The Quarter 3 Professional Learning Catalog is available for January 25, 2023 - March 30, 2023 and the Spring 2023 Continuing Professional Development (CPD) Semester - Session 2 Catalog for April 24, 2023 - June 16, 2023 are now available. About Us. Upon notification, staff may be directed to the Technology Distribution Centers (TDC) for device pick-up or repair. Both Windows and Mac computers have these available. Use the links below to access Staff Email, Employee Self Serve (ESS), the IT Help Desk, and more! The device must be connected to the PRIVATE wifi or to wired internet using an ethernet cable to login for the first time. In some cases, it may be necessary to save the file to a flash drive and install from there. What is the average salary of Prince George's County Public Schools Help Desk Support Specialist? Staff members may request support via phone (301-386-1549) or the web portal. From the Principal's Desk - Google Sites Information about your use of this site is shared with Google. Report the stolen device to School Security. Pearson PGCPS Support; Pearson State Customer Support; Personal Education Plan; Those with rights are encouraged to visit the resources on the T3 SchoolMax page for Offices. SchoolMAX; Oracle Self-Service ; eForms; Canvas; Clever; . Submit online reports athttps://pgcps.alertline.com/gcs/welcome. The Prince George's County Police Department is the fourth largest law enforcement agency in the State of Maryland. will need to have the certificate installed. The process for using IDM is the same for students and staff. Quarter 4 Professional Learning Opportunities, 2022-2023 Quarter Four Professional Learning Catalog/Spring Session II 2023 Continuing Professional Development (CPD) Available Now. and school-based staff interested in utilizing/supporting technology. per building has the rights to reset passwords for staff. How those rights are acquired vary by tool. Parents or Guardians, if you provided PGCPS with your mobile phone number as your primary contact information, you are consenting to receive autodialed or pre-recorded calls and text messages with school related announcements. to G Suite (Mail, Classroom, Drive, etc), Clever, SchoolMAX, Zoom, and Chromebooks/PGCPS computers. Calendar. The Division provides overall management and guidance for the County's purchasing functions in accordance with the legal authority established by Section 603 of the Charter and Subtitle . One of our top concerns is recruitment and retention. IT Supervisor - Technology Support Services - offices.pgcps.org Prince George's County Public Schools Help Desk Support Specialists earn $30,000 annually, or $14 per hour, which is 29% lower than the national average for all Help Desk Support Specialists at $40,000 annually and 75% lower than the national salary average for all working . Upper Marlboro, MD 20772, 2023, Prince George's County (MD) Public Schools, Homeless Education App Login (Inside PGCPS), Student Accident Reporting System (SARS) Login, Student Records, Transfers and Archival Services, Bullying, Harassment, and Intimidation Prevention, Child Abuse and Neglect Reporting Procedures, Data Warehouse (requires use of Firefox browser), Grade Change Authorization Module (PS140), Homeless Education Application Login (inside PGCPS network only), Response to Intervention Tool (RtI Online Tracking), Student Intervention Team (SIT) and Student Support Team (SST). Read More to view the current and past issues of our newsletter. to reset their own password. Photos must be taken in full-face view, directly facing the camera, with a neutral facial expression or a natural smile, and with both eyes open. Only principals may request Administrator Rights for a staff member using the Security Permissions Requests (ES, MS/K-8/SS, or HS) form, available at the link below. Guide for Connecting Chromebooks (STAFF only). The toll-free phone number is 866- 646-2512. Please contact us via our website feedback form. Sasscer Administration Building firstname-lastname@pgcps.org (typically). The CKRoot (Content Keeper) Certificate must be installed on devices in order to access content from Google. To opt out of text messages, reply STOP to the last text message you received from PGCPS or click here and follow the prompts to unsubscribe. To request a replacement badge, follow the instructions below: Employees will be notified of the status of the ID badge. Participates in the IT executive team, with shared responsibility for successful alignment to PGCPS needs, and shared commitment to success of the entire organization; Manages personnel assigned to: the Help Desk, the Technology Distribution Centers (TDCs), the IT Technicians Supervisor, the IT High School Supervisor, the Desktop Manager, the . Help Desk Ticket Homeless Education Application Login (inside PGCPS network only) Human Resources . Help Desk (Computer Support) - Prince George's County Public Schools Transportation. Changing Your PGCPS Password; Create a Help Desk Ticket; Help Desk Website; Setting Email Digest; Staff Portal Assistance Community; . Employee Services Center is located at. Grading and Attendance resources are available on the T3 SchoolMax page for Teachers, Registrar / Attendance / Discipline Managers or Scheduler, The principal and staff member must complete the SchoolMax User Access Rights form to request access to the relevant SchoolMax module(s). Placing a badge near a cell phone and sun exposure may also demagnetize. page for resources on using SMART Learning Suite Online on any interactive whiteboard/flat panel. Employees Service Center - Prince George's County Public Schools The Human Resources Employee Services Center is a centralized office for assistance with hiring Substitute Teachers, obtaining Employee ID Badges, general Human Resources related Customer Service support, Child Protection Services (CPS) processing, and New Employee Orientation (NEO). Search our online directories School Directory Read More PGPCS is not responsible for support, repair and/or. Learn more about available substitute teaching positions and significant pay increases, Prince George's County Public Schools To request access SchoolMax for long-term substitutes: The principal and long-term substitute must complete the SchoolMax User Access Rights form to request access to Teacher Tools. Access to the course catalog for Quarter 2 Professional Learning Opportunities is now available for all staff. Access Summer Professional Learning Catalog, View complete calendar with download options, Prince George's County Public Schools More than 1,400 police officers and 300 civilians provide a full range of law enforcement services to nearly 900,000 residents and business owners. IDM is available from work and from home. access to a computer or need assistance accessing benefits and employee Portal Updates - Prince George's County Public Schools Staff Portal. Contact Us - PGCPS Glenridge ES Staff - Prince George's County Public Schools 14201 School Lane Many PGCPS classrooms have ViewSonic, Boxlight or SMART interactive whiteboards or interactive panels to utilize for instruction. Webex for Principals and Central Office. Reach out to your internal team first before contacting district support. - Elementary and middle school technicians support multiple schools; High school technicians are typically assigned to one school. Staff are permitted to bring personal iPads and/or Chromebooks. Staff Directory. Director - Technology Integration & Support - Prince George's County When contacting the Employee Services Center, a representative will respond within 48 hours. Updated July 3, 2023. Opinion: Union leaders for Prince George's schools pen an open letter Upper Marlboro, MD 20772, 2023, Prince George's County Public Schools, Website Accessibility Requests and Feedback Form. Help Us Help You - PGCPS will have access to Clever one day after being assigned as the primary educator in SchoolMax. Many of the applications/software that staff members may need are available in a self-service center. There are no language selections available at this time. Applications Applications A - E. AerieHub Business Intelligence Reports . For an inclusive list of forms to obtain rights, view the, Only principals may request Password Manager rights for a staff member using the, Security Permissions Requests (ES, MS/K-8/SS, or HS), Only principals may request Administrator Rights for a staff member using the, and long-term substitute must complete the, long-term substitute is assigned to the school in SchoolMax, the. At this time, most school based staff should have access to Clever. IT Technicians - Elementary and middle school technicians support multiple schools; High school technicians are typically assigned to one school. Must not be similar to your current password, logon name and/or name. can assign him/her as the educator for the relevant sections. Click Read More to download. assistance with hiring Substitute Teachers, obtaining Employee ID Badges, general Human Resources related Customer Service support, Child Protection Services (CPS) processing, and New Employee Orientation (NEO). What should I know about resetting staff members' passwords? Sasscer Administration Building centralized single point of contact and resource for employees, retirees, Access technical guidelines, user guides, and TestNav. Sasscer Administration Building Support for families is available at bit.ly/dlparentresources. 301-952-6000Contact Us At PGCPS Technology Help Desk, we strive to provide top-notch tech assistance to both students and staff members at Prince George's County Public Schools. The CKRoot (Content Keeper) Certificate must be installed on devices in order to access content from Google. New devices are assigned to students and teachers in the Asset Management System. View ourGuide to Addressing Questions and Concerns. Staff member are encouraged to use IDM (https://idm.pgcps.org) to reset their own password. Welcome to Prince George County Public Schools' Staff Resources Page. Microsoft will no longer be supporting the Windows 7 Operating System effective January 2020. Contact Us. Windows BYOD for Staff Staff are permitted to bring personal iPads and/or Chromebooks. The Catalog includes Quarter 3 - Professional Learning Opportunities and Spring II (CPD) Sessions. PGCPS IT Support (for Staff) - Google Sites Prince George's County Public Schools Sasscer Administration Building 14201 School Lane Upper Marlboro, MD 20772 301-952-6000 . Please contact yourschooldirectly for support, Time to change your password? SchoolMAX; Oracle Self-Service ; eForms; Canvas; Clever; . If that person is unavailable, please encourage the staff member to contact the Help Desk. Parent Centers: Technical Help in-Person Parent Centers: Technical Help in-Person Locations have been designated throughout PGCPS to provide families an opportunity to receive after-hours, 1,391 results found For urgent Technical Support Monday through Friday 7:00AM to 4:30PM, call 301-386-1549, Note: when submitting a ticket onlineemail responses should be expected within 24 hours. View Powering Down School Year 2023: Technology Closeout Guidance bit.ly/pgcpspoweringdown2023. help facilitate assistance with Online New Employee Orientation (O-NEO), Oracle Staff must save all files on the laptop to an external drive (not provided) or Google Drive before the appointment. There are three locations to choose from. If an error is received instead of connecting to a website. Upper Marlboro, MD 20772, 2023, Prince George's County Public Schools, email responses should be expected within 24 hours, Website Accessibility Requests and Feedback Form. answered immediately; however, if an inquiry requires further investigation, a David.byass@pgcps.org Music G4 Band G5 Music: 8 0764: Calado Angela Angela.Calado@pgcps.org CRI 104A: 80785 Charleus: Trenita trenita.charleus@pgcps.org Support Staff /ISEA 103: 80827 Chestang Lauren: lauren.chestang@pgcps.org: Science 114: 80818: Claggett Telsha: telsha.claggett@pgcps.org AVID Coordinator: 111 All employees can receive up to four (4) free and confidential counseling sessions for personal and work-related concerns with the Inova Employee Assistance Program. All personal MAC or WINDOWS devices are prohibited. Apple or Windows devices assigned. This has resulted in larger class sizes and insufficient support for students with individualized education plans. There are no language selections available at this time. employment needs or need assistance with accessing employment related information. 14201 School Lane If a title is not listed, there may not be a district license available or administrative rights may be needed. Contact Us PGCPS About PGCPS Contact Us Contact Us Looking to Resolve a Particular Question or Concern? Contract Administration & Procurement - Prince George's County, MD For general questions and comments about the Staff Portal contact: NOTE: This is NOT for general contacts to PGCPS. Download an Excel spreadsheet to find out which vendor to use to order items and services. For information on contacting PGCPS click HERE, 2023 Prince George's County Public Schools, 14201 School Lane Upper Marlboro, MD 20772 301-952-6000, For information on contacting PGCPS click, Approved Software Database link (inside PGCPS Network), Response to Intervention Tool (RtI Online Tracking), Student Intervention Team (SIT) and Student Support Team (SST), Teacher / School Staff Distance Learning Guide, Data Warehouse (requires use of Firefox browser), Grade Change Authorization Module (PS-140), Tuition Reimbursement Requests (PGCEA, ASASP, Local 2250), Bullying, Harassment, and Intimidation Prevention, Oracle Authorization Forms (you must be logged onto PGCPS Email), Child Abuse and Neglect Reporting Procedures, Homeless Education Application Login (inside PGCPS Network), Tuition Reimbursement Requests (PGCEA Only). Faculty and Staff (alphabetically) - Prince George's County Public Schools Watch the bi-weekly math homework practice show where students can get on-demand math help! Social media: facebook.com/pgcps, @pgcps ( Twitter and Instagram) School Max TDC @ Duval High School: 9880 Good Luck Road, Lanham, MD 20705 Ph: (240) 206-6585, TDC @ Gwynn Park High School: 13800 Brandywine Road, Brandywine, MD 20513 Ph: (240) 348-6159. Director - Instructional Technology & Support - Prince George's County Photos must be taken in front of a plain white, off-white, or neutral background. Search by username Username Search by email address The Office of Professional Learning and Leadership is excited to provide employees with the Professional Learning Catalog (PLC). Oracle Employee Self Service for Payroll - PGCPS Staff may request support on behalf of students via phone (301-386-1549) or the help.pgcps.org web. Cannot accept email from non pgcps.org accounts. PGCPS Office and Program Directory PGCPS Overview; Transparency and Accountability; Strategic Plan; Facts and Figures; (Must be accessed inside the PGCPS network or VPN ). Prepare your system for computer-based PGCPS assessments. To request a replacement badge, follow the instructions below: https://www.myschoolbucks.com/links/storecatalog.jsp?clientID=MCS_2400510. Long-Term Substitutes will have access to Clever one day after being assigned as the primary educator in SchoolMax. Join us on June 21, 2023, at Bonnie Johns Educational Media Center or Virtually from 9 AM - 2:30 PM. Careers in PGCPS. Please visit the Office ofStudent Records, Transfers, and Archival Services. We will be transitioning to our new staff portal later this month. Read more to try it out. Know that we are all in this together and will support one another through this journey. To comply with security regulations, an employee photo identification badge must be worn and visible when entering any PGCPS work location. This site uses cookies from Google to deliver its services and to analyze traffic. . For information on obtaining Password Manager Rights, see the "Getting Rights to Access Specific Applications" section. PGCPS IT Support (for Staff) - STUDENTS - Google Sites Upon notification, staff may be directed to t. transition over time to chromebooks for all students across PGCPS. Must not match one of your last 10 passwords. Upper Marlboro, MD 20772, 2023, Prince George's County Public Schools. Learn who does what in our office. View Technology Setup All personal MAC or WINDOWS devices are prohibited. When contacting the Employee Services Center, most inquiries can be Social media:facebook.com/pgcps, @pgcps (TwitterandInstagram), eAlerts for emergencies, parent newsletters and general information. The Contract Administration and Procurement Division is the primary agency for the procurement of goods and services for Prince George's County Government. If that person is unavailable, please encourage the staff member to, For information on obtaining Password Manager Rights, see the, Getting Rights to Access Specific Applications, Guide to Resetting Passwords using RemoteApps and Active Directory, Accessing the PGCPS Network through Aruba VPN, Guide to Installing and Using Aruba VPN (Mac & Win). ) Complete the form and submit the appropriate payment: Applying for Position (Internal/External), Mandatory Virtual Training Modules For Substitutes, Website Accessibility Requests and Feedback Form. When contacting the Employee Services Center, most inquiries can be answered immediately; however, if an inquiry requires . Develops and documents Help Desk problem resolution procedures and validates software problems reported by users; Conducts SFO training for personnel, including, bookkeepers and principals, as well as refresher training as required on site at schools or during group seminars; PGCPS Staff Portal: Schools/Locations 7200 Gallatin Street, Landover Hills, MD 20784 | Telephone: 301.918.8740 | Fax: 301.918.8547 Please read our 2022-2023 COVID-19 Back to Work Guidelines. Professional Development on Protected Classes. for help desk, Prince George's County Public Schools reliable. * The process for using IDM is the same for students and staff. Check out our new staff portal! 14201 School Lane Employee Self-Service, Benefits Enrollment, Direct Deposit, iRecruitment, ERO, Staff may enter Help Desk tickets on behalf of students. 301-386-1549. Staff Portal for Prince George's County Public Schools PGCPS faces over 2,000 vacancies in critical positions such as classroom teachers, special education staff, administrators, supervisors, bus drivers, and food service workers. Many of the applications in the district require users to have specific access rights in order to use them. who provide guidance to school-based teams and direct support to school-based and central office staff. The principal must complete the SchoolMax rights forms at eforms.pgcps.org. We believe substitutes are a critical part of the classroom experience for every student and cultivating a positive and safe learning environment for students. 14201 School Lane, Upper Marlboro, Maryland (Room 124) Hours of operation is from Monday through Friday between 8:00 a.m. and 5:00 p.m. Email hr.employeesupportcenter@pgcps.org. All employees are provided an initial photo identification badge at no cost. 240-696-3315. former employees, and stakeholders who have inquiries regarding their All students in grades 1-12 will be required to enroll in the Identity Management System (https://idm.pgcps.org) and change their passwords. PGCPS Home / Contact Us / Help Desk (Computer Support) Enroll Your Child. p.m.), The We are looking for highly qualified professionals who are committed to ensuring that every student graduates prepared for college and careers. There is a replacement fee for misplaced or damaged badges. eforms.pgcps.org ( Must be accessed inside the PGCPS network or VPN ), Administrative Rights (to install software). Guide to Resetting Passwords using RemoteApps and Active Directory. If an error is received instead of connecting to a website, install CKRoot. The Inova Employee Assistance Program is a valuable tool to assist in addressing life issues that may adversely impact work.