darwin's natural pet products

I'm cancelling my service and I'm so sad to have to start looking for something new again. Some hiccups or delays have occurred over the time due to holidays, weather, or a missing item in the order but they are usually really quick to address and solve the issue, and even ask about my pets and how they are doing. Upon request and as a courtesy we refunded the Biologics meals that she has purchased for $123.40. Diarrhea stopped and he's back to 3 to 4 healthy stools a day. To whom this may concern, We (Darwins Natural Pet Products) contacted the vet who issued the bill ***************** is requesting reimbursement for. Plus, my dogs love the food!. They are prepared, packaged, and shipped raw. Darwin's Raw Dog Food FAQs Is raw dog food really safe for dogs? However, when you sign up it says they will email you when your autoship order is coming up. And, home delivery is always free. This was resolved for the customer on 10/22, by replacing the miss-packed order, sending two extra packages free packages, and adding a 50% discount to her next order for the inconvenience. I have been a Darwin's customer for over 6 years.I pay over 300.00 every three weeks to feed my two golden retrievers a full raw diet. With that said, we do not recommend puppies or kittens under 4 months to eat raw and recommend lightly cooking it until they are old enough for raw. We wouldn't buy from anywhere else. They claim to not use any grains, fillers, hormones, and steroids. 08/30/2022: *************************** requested to also refund the ***LS meals that she purchased on 08/22/2022 under a second account. Darwin's Pet Food - Overview, News & Competitors - ZoomInfo Please help.They might try to claim food is safe if under 40F, but this only applies if the whole shipment stayed under 40F so you can be sure no parts of the meat were above 40F. Her coat is super shiny, her teeth & gums are clean, her energy & strength are superb. They seem to haphazardly ship whenever it suits them and I end up running out of food EVERY TIME despite calling to complain and adjusting my order size or order date. I placed and order for an introductory offer of cat food for $14.95 and was emailed the next day saying that I wasn't eligible for the offer because my mom had already recieved it in the same household so my order had been canceled. I've been transitioning to Darwin's for over a week using their chicken. That vet was very clear that ******'s meals were not the cause of her pets' medical issues, and therefore ******'s is unable to provide reimbursement. December 8, 2017 Darwin's Natural Pet Products of Tukwila, Washington, has notified distributors that it is recalling select lots of its Darwin's Natural Selections dog food due to possible contamination with Salmonella bacteria. We would like to offer a refund for your order as well as a sign of good will. They did not email me at all. The main difference is that Darwins food is raw and the FDA continues to suggest that raw food diets are dangerous because they are more likely to carry food-borne pathogens. I have emailed 4 times in the last month with no response. Hello Julie,We are sorry to hear your puppy is not feeling well. You should also speak to your veterinarian before changing your dogs diet. To make it more interesting , someone at Darwins keyed in a incorrect zip code for our order -per the Fed Ex label it looks like the order needed to be rerouted. Darwins Natural Pet Products Natural Selections Antibiotic & Grain Free Chicken Recipe for Cats, Lot 9116, manufactured on May 2, 2022. That price had to be for the veggie base with no protein in it. Extremely nutritious alternative to dry kibble, made with 75% real meat and 25% vegetables. I am not able to get through to anyone on the phone. I have NO FOOD. Hard to find.UPDATE: I originally gave the rating of 2 stars. Darwin's Natural Pet Products | LinkedIn PETSMART - 17 Photos & 31 Reviews - 2625 Gulf To Bay, Clearwater - Yelp Paws crossed. The company is named after Charles Darwin, whose own work was inspired by nature, informed by science. Thats the motto Darwins pet food continues to follow to this day. We apologize your emails and voicemail have not received a response, we are currently experiencing technical difficulties with our customer service emails and voice mails. Hi Lauren!We are in a separate department from the Customer Care team and would really like to connect you with the manager. OLI Get Code Used 1,028 Times Details & Exclusions Free Ship No Shipping Fees - Shop Now! Copyright 2021. There are three dog food options and two cat food options. Theyre increasing the number of phages applied to the meals, and working on applying them more effectively. Came frozen so no issue there and I thaw one 4oz package in the fridge overnight. Well guide you through the process. As soon as I saw the charge, I rushed to Darwin's site and cancled the shipment. I immediately emailed back and said that I didn't authorize this order nor was it items that I wanted and that I was expecting a coupon code but they told me it was too late and that the order had been placed. My dog Coco is on a kidney diet and she loves Darwin's kidney diet food. Many fresh food companies use biodegradable insulation, but Darwins used a great deal more plastic than were used to. Customers can view the ingredients list and an extremely detailed nutritional profile for each recipe which includes the guaranteed analysis and a nutrient analysis it even includes the carbohydrate content in the guaranteed analysis. My cat is healthy, energetic, and LOVES the food. The .gov means its official.Federal government websites often end in .gov or .mil. The pet food included in the recall is as follows: According to Gary Tashjian, Darwins founder and president, the company has not received any reports of illness in pets who consumed the food to date. Their recipes are uniquely formulated by experts to deliver complete and balanced nutrition, made with premium animal proteins and other wholesome ingredients. Dogs are notorious for having sensitive stomachs, so you should avoid making any sudden changes to your dogs diet. Consumers exhibiting these signs after having contact with this product should contact their healthcare providers. Patrick from Los Angeless dog became strong and active with a lean and muscular body, and his arthritis went away. Is Darwin's raw dog food grain-free? My 9 yo was pooping straight blood. BBB Business Profiles may not be reproduced for sales or promotional purposes. 08/22/2022: *************************** created a second account under ***************************** and purchased one order of our ****************** Liver Support (***LS) canine meals. As the month went on they both started losing weight and not seeming to feel good. For pets who are sensitive to most meats, lamb is a healthy alternative for pets with especially sensitive stomachs. Once she went on a raw diet, her flank alopecia cleared up and she is also at a healthy weight. 2. Recalls, Market Withdrawals, & Safety Alerts, Recalls, Market Withdrawals and Safety Alerts, Recalls, Market Withdrawals, & Safety Alerts, Archive for Recalls, Market Withdrawals & Safety Alerts, Darwins Natural Pet Products Issues Voluntary Recalls for Darwins Brand Dog Foods Due To Contamination Salmonella And Shiga Toxin-Producing Escherichia Coli O128, Recent Recalled Product Photos on FDA's Flickr Photostream, Natural Selections Chicken with Organic Vegetables Meals for Dogs, Net wt. Customer service responded that I shouldn't worry because the order was canceled and it looks like I haven't been charged. Darwin's makes fresh, healthy raw pet food using USDA ingredients. The lot codes are on the front lower left unit of the package. If you would like to try our home delivery program, get started now with our special introductory offer. And, home delivery is always free. (Our zip is correct on our order confirmation and account . Infected but otherwise healthy pets can be carriers and infect other animals or humans. Darwins Natural Pet Products offers an assortment of raw food products for both dogs and cats. I learned that she has kidney disease and now needs RX food. We were out of food for those two weeks. All in all Darwin's meals are the best out there! Hello Annie,Thank you for your review. Hello Tara-LynThank you for your review. Our order from Darwins Natural Pet Products arrived in a standard cardboard box which we were able to recycle as usual. Less smell in the litterbox/poop bag! Though we were a little concerned about the amount of packaging, it certainly did the job the food was hard as a rock and we had to cover our hands with our sleeves to handle it. is a participant in several other affiliate programs, held by other merchants. Because animals can shed the bacteria when they have bowel movements, its particularly important to clean up the animals feces in yards or parks where people or other animals may become exposed, in addition to cleaning items in the home. Benefits of Darwins Natural Pet Products, Save $50! Though the idea of raw dog food may be strange to some pet owners, it is actually widely recognized in the veterinary community as one of the best options for pets. Austin and Kat Review: CBD Products for Your Dog, 7 Pet-Safe Home Remedies to Kill Weeds: Safe & Natural. Because in 2020 and 2021, their beef, turkey recipes were $80 to $100. Thats a problem because according to a Purina Lifespan study, overweight dogs live an average of 2 years less than those who have a healthy body weight. kimberly doesnt answer either. We received the special promotion pricing for our first package -thats when the issues started : We never received notice that the packaged shipped.Numerous emails to customer service were unanswered. In the mean time if there is anything Customer Care can help with they can be reached at 877-738-6325 Monday-Friday from 6 am to 6 pm PST. HOWEVER, they can't seem to get their heads wrapped around what a subscription is and why we subscribe. I am provided with a tracking number for one of the orders.Nothing ships on 6/5. We apologize that your package was not delivered to you and the frustration we have caused. The online autoship system works great, just don't forget to remind yourself when your next order is due to ship because it's your responsibility to change it if needed. While there has been hiccups with orders Darwin's Customer Service has always been super helpful.My pets health is that of a pup, he has gobs of energy, he loves eating every day and gets mad when its late. Unbiased Darwin's Dog Food Review 2023 - We're All About Pets Good question, Steven! Darwin's Natural Pet Products Here are the top 5 things we think you'll love about Darwin's: Is Raw Dog Food Really Worth the Cost? It may not be a premium raw food like Darwins, but you should at least consider it an option. Neori theme, designed by litMotion Templates. I also emailed Customer Relations and have not received a response from them. They never respond anymore to emails or calls. I have been unable to speak with anyone in customer service- nor have my emails been responded to. Something to add into his rotations. And it all happened without a whisper of media coverage. I was feeding 4oz a day to transition. UPDATE: Still waiting on refund which was promised. In the window that pops up, make sure Location is set to Allow or Ask. Within 30 days on the new diet, Max was acting like his old self and Tashjian never went back. I researched every dog food online and tried every expensive kibble I could find as I could not imagine giving my dog raw food. "Silent recalls" are the pet food industry's dirty little secret. i emailed customer support as well as the email included in other review responses. Darwin's Home Delivery Maintaining the integrity of ingredients by keeping them raw preserves vital nutrients that are lost by cooking. Replies to negative reviews in < 24 hours. We initially reached out to ************************************** Veterinarian on 09/09/2022 and left a message requesting to call us back to look over questions and concerns they may have as well as additional documentation that we need. Before the home delivery option, switching your dog from a kibble food diet to a raw food diet would have been very difficult, considering raw meat doesnt have a shelf life and cant be stored very long. 5770 Ranch Lake Boulevard #132, Bradenton, FL 34202-3712. Not only that, but obesity leads to other illnesses and diseases that affect your dogs overall health. 38 were here. This rating is for the customer service not the food, which is really good. Before sharing sensitive information, make sure you're on a federal government site. If you can afford the raw food diet, Id recommend trying Darwins Natural Pet Products as long as you speak to your vet first. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. Verification can help ensure real people write reviews about real companies. We will always replace or refund damaged packages. We use dedicated people and clever technology to safeguard our platform. Although most healthy adults can recover completely within a week, some people develop a form of kidney failure called Hemolytic Uremic Syndrome (HUS). I cannot recommend Darwin's We've been feeding raw for 9 years. The FDA is issuing this alert because these lots of Darwins Natural Pet Products cat food represent a serious threat to human and animal health. Many customers have also seen raw diets help with common health issues like arthritis, obesity, and kidney issues. Changing your dogs diet from kibble to fresh, raw food is a big change. Shop All Products Click the product links below to shop for and add products to your ongoing autoshipment. Although it should be sublimated by the time you receive it, Darwins Pet advises that you: Before dogs were domesticated, they survived only on hunted prey and sometimes eggs. Darwin's provides home delivery of fresh, all-natural pet food . So original package is still coming, but now won't arrive until 6/12 Which will 100% be spoiled. And, home delivery is always free. But that's just the start. No documentation was provided or further follow up; therefore, we have rejected ******'s request to reimburse the medical bills for her pets. I decide to place a manual order for the next day 6/5.I turn to emailing customer service. Hello Lauren,We apologize for your experience.