vivid seats can i cancel my order

$500 Vivid credit is useless when tickets are sold out or triple the price after waiting 5 months. I purchased tickets for a show in 2020 that has been rescheduled multiple times. I contacted their customer service right away they flat out refused to refund me. Depending on the timing, you may be able to make adjustments to your advertised seat location in order to make them more attractive to buyers. I asked if I could have a pdf version of my tickets and she said they cant do that and proceeded to tell me how to go to google and sell my tickets. What restrictions are there when using the Mobile App? After showing them all the info like order number and receipt I was still denied access to our seat. With some recent negative VividSeats reviews seen below, we are on the fence about VividSeats.com at this time, but with that said. The worst customer service Ive ever experienced and the worst experience Ive ever had with a ticket sales company. You can also email us or check out our . I felt they targeted me because i am a disabled Army veteran. HERES THE BOTTOM LINETHEY ARE LYING, STEALING CROOKS THAT SHOULD NEVER BE IN THE BUSINESS AGAIN. Spent another $800.00 on tickets and they still couldnt credit me. for canceled events Im pretty sure Vivid Seats wont. You notified me 5 hrs prior to the event that you could not get us our our tickets because you had not received them, are we in the stone ages? Vivid Seats Rewards: Buying tickets from Vivid Seats will get you to more events. They are refusing to refund the $513 we paid. They sent me a picture of a ticket, not transferable. Matt Levy February 22, 2023 10:21am Updated Getty Images Vivid Seats is the New York Post's official ticketing partner. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. In order to request a refund, customers must contact customer service, provide a valid reason, and any corresponding documentation. I drove 12 hours and spent money on traveling, if it would have been a big game I would have been even more pissed to be turned away. spend probably double what I would have paid for them buying them directly and never received the tickets. Yes. After calling them for over 1 month and being continually transferred to the wrong person, i wrote them an email and sent a hard copy letter to their corporate office. > 100% buyer trust guarantee, Ticket Exchange by TicketMaster Purchased tickets 3 weeks ago for Sixers Hawks gamewhere are the tickets???? It is all automated with no option of speaking to a person! We may receive revenue from this partnership for sharing this content. Horrible customer service and they take no responsibility for their site. Its important to note that Vivid Seats Ticket Protection and Service fees are non-refundable. Will my seats be side by side? It offers a secure, easy-to-use platform for customers to purchase from a wide selection of tickets to professional and college sports and attractions, theater, and concerts. They refused to cancel the ticket as well. I called Vivid about the situation and they said it was too late. Worst service. 2. There was NO notification. This last experience was not so. Once you select your seat, you will be able to manage it right in the app. As such, tickets may not be resold without permission. Plays, concerts, etc. I don't want to sell my tickets anymore. I have a crushed lumbar spine between L4 and L5 theres no cushion between these vertebrae. If youd prefer to talk via the post, you can write to them at the following address: Vivid Seats, 200 W. Jackson Blvd. I contact Vivid and they tell me they sent me a link. We gave a second email address and that didnt work either. How do I cancel with Vivid Racing? If the event organizer or performing artist cancels an event, you can request compensation for your ticket. I tried to get a hold of Vivid and 45 minutes later, nothing. Awful experience, not reliable service and horrible customer service. BUYER BEWARE!! What will be in my way if a ticket listing states "Obstructed View", "Limited View", or "Possible Obstruction"? How can I become part of the Professional Seller Program? Game time was 11 EST Saturday including Saturday morning. Your review recommended to be at least 140 characters long :). However, in some cases, the tickets may require additional processing time before the purchase is completed. The purchase confirmation indicates 100% Buyer Guarantee Full refund for events that are cancelled and not rescheduled. On 3/13 I received an email that said I would receive full credit to my credit card within 2-4 weeks. Locate the order you want to cancel. To apply for a refund, customers just need to log into their Vivid Seats account and contact their customer service with the reason for the refund request. After 45 min stuck outside of the gate on a cold, rainy, and windy day on the phone with a rep, they were still not able to get me my tickets and I was forced to buy new tickets from Ticketmaster. STEP BY STEP. They could care less. What listing details can I edit after its up on the site? The event got rescheduled for 6 months from the original date. I tried on line chat, and emails to customer service. whe n I called for help I was told my phone was to old and could not get the tickets. We bought tickets for David Foster which was first delayed during COVID and then canceled although we never got notice of cancellation. I tried to get my money back and their customer service guarantee means nothing. Again, I asked them MULTIPLE times about when I would receive my refund over an eight week period via email and chat. To initiate a live chat, simply scroll to the bottom of the Vivid Seats home page and click the chat button in the lower-right corner. Unlike most other events scheduled for the Bowl, the Bocelli event was listed as postponed not cancelled. 4. Well I never received anything! Got to vivid seats by mistake when I thought I was on UNLV website. I found two separate listings for tickets in the same section and row. vividseats. I purchased Eagles tickets for my husband for his birthday for a concert in March of 2020. Did you find it helpful? If all else fails, you may choose to cancel your listing and accept a cancellation fee. Vivid Seats was founded in 2001 in Chicago, Illinois, and is now headquartered in the same city. Waited 25minutes on the phone,, they finally picked up the call I heard 5 minutes of fun and laughter in the background then was put back on hold. Additionally, customers may be eligible for a refund if experiancing issues with the tickets they purchased on the Vivid Seats platform. No one did. How do I get my compensation? The tickets listed on VividSeats are never in possession of the team at VividSeats. Yet, they are refunding for an even that was cancelled for August 8th. Refunds are offered for the entire amount paid, including service and delivery fees. What can I do. Its the official resale marketplace for the NBA, NHL, NFL, and WNBA. When contacting Vivid Seats customer service, you'll need to have your order number and the ticket buyer's name on hand. I have contacted bbb, state attorney, FTC, & plan on pressing criminal charges for theft and joining the lawsuit of customers who had their funds stolen. How do I determine the seat numbers for a ticket listing? Check ticketmaster first. Why do I need to pick up my tickets? Made two trips to the Ranger box office. I did not get paid until I did that, then they blamed me for their bad service. Selling Tickets. The last step, is entering your credit/debit card info, or youll be sent to PayPal to finish your transaction, and then be sent back to this window you see below. Fast forward to September 2021 and a vaccine is required to enter the venue. But if you follow the prompts to take you to customer service, they will not respond. This number is available from 8 a. m. to 9 p. m. CT Monday to Saturday and from 8 a. m. to 8 p. m. CT on Sunday. They proved, in the 8 pages of their terms and conditions that we agreed only canceled concerts get a full refund. Paid $197.97 for a ticket with a GA6 admission to Novo Amor at the Fillmore in San Francisco on 9/17/2022. _______________________________________________. Click the Vivid Seats | Buy Tickets (subscription) you want to review. Horrible website. Someone needs to shut these people down. , Chicago, IL 60606. They blocked my $360 forcing me to get their loyalty credit! Horrible experience. No, you cannot transfer vivid seat tickets to Ticketmaster. I purchased tickets before the Covid incident waited for the concert to be rescheduled twice it was going to be for my sons birthday he always wanted to see upchurch we purchased tickets waited till they rescheduled and now vivid seats has canceled our tickets on their own the concert is really not canceled so they tried to credit me my $229.88So I emailed them and said I wanted a cash refund well I dont have the card anymore thats on file someone tried to hack my bank account so I had to change my bank card number so they said they were going to make a cash refund to the card that I had on file ignoring the fact that I didnt have the card anymore I keep emailing and calling and bugging the shit out of them but it seems to do no good please dont buy tickets from these people because youre just giving them money for nothing I would love to have my money back because I owe the IRS for my taxes. Select the ticket group you'd like to sell. Vivid takes your money and says you have your tickets even though no tickets are sent to you. After a few weeks went by, I NEVER received my refund. Selling Basics, Help and Getting Paid. Vivid weathers true storms? We spent $700 and had our experience ruined for really no good reason. Customers are also assured to receive a full refund in cases where events are canceled with no rescheduled date. My vivid order #34264919. However, customers should keep in mind that refunds may take up to fourteen days to process and refunds may not be issued in all cases. Preferred Seller is a special status awarded to professional resellers whom Vivid Seats values as longstanding partners. I was then put on hold and the same person picked up the phone and pretended to be a supervisor. This fee is a percentage of the total ticket price and it is how the company pays for its overhead. Here you can see a list of all your ticket purchases, including their current status, delivery method and accessible downloads. You can use Vivid Seats coupons to unlock discounts at their website. I then had to buy tickets because it was my sons first game with his dad. At Vivid Seats, its our goal to bring you the best bargain on tickets. For more information about ticket reselling on Vivid Seats and to see if you qualify, clickhere. It took me 4 phone calls to get them to admit they were not. So Im out $190, I have no tickets, they wont refund my money and I dont have any way of getting into the game. How do I ship hard stock tickets? For the protection of their customers, Ticketmaster vets all tickets that are posted for resale on their platform to verify that they are legitimate and from authorised sellers. Account Basics, Your Events, Personal Information, Security. I am very close to hiring a lawyer at this point because they are playing with peoples money right now and using the coronavirus as an excuse. A full-service national event ticket marketplace. Receive and Use Tickets. Do not do business with them !!! TicketSmarter is a ticket resale marketplace and is not affiliated with Ticketmaster or Live Nation. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. You are a scam !! As our Sales Terms and Conditions state, all sales are final. They should have a refund policy for shows that are cancelled beyond the purchasers control but they do not. What's Vivid Seats' cancellation policy? I am appalled at Vivid Seats and the scam of 100% guarantee. Will I be charged for listing tickets on your site? Vivid is going to credit $700 for future events. Vivid Seats is generally regarded as a reliable ticket broker. Some e-commerce websites are better than others for canceling orders. His reliable chargeback firm, you can contact him if you need, He can help you get your life back like he did for me, I guess this information may be useful. Click on "Vivid Seats | Buy Tickets" or "Vivid Seats" to cancel. Vivid Seats Rewards: Earn toward a reward credit with every ticket purchase. So now they have retroactively changed their policy and just sent an email today notifying us of the **great news!! Our concert was rescheduled due to Covid 19 and we are away on the newly scheduled date. What's Vivid Racing's cancellation policy? Vivid Seats is a trusted and reliable way to buy and sell tickets. Do not give this website your money because you will not get any type of refund. VividSeats.com is a resell market, similar to SeatGeek, StubHub, and VividSeats, which all carry resale tickets for. which seems standard with most ticket sites. Guess I can be happy it only cost me $112 to learn to never deal with an independent resale marketplace again. Shame on me for not looking while shopping, but VividSeats does not clearly provide disclosures during the buying process that tell you exactly what you are paying. They are supposed to back all orders with a 100% guarantee if something goes wrong. When that did not work they said sorry sir it works just fine for me and I still do not have what I purchased. Can I contact the seller to negotiate the price of tickets? BAD BUSINESS and BAD TACTICS! Its a scam. Im also looking to report them to consumer groups. I had purchased Elton John tickets 10months prior to the event. I was on hold for over an hour. They allowed my VIVID refund at 4:30 (and $500 extra vivid credit ) and so I scrambled to find nosebleed tickets (;almost behind the stage) from another website. These negative Vivid Seats reviews and complaints on the BBB website are small compared to overall sales (represents only about 2-3% of millions of customers). I then went to another ticketing site and purchased tickets. This section is where the site makes its money. They also added a new rewards program giving customers a chance to earn credit towards free tickets. Will I have issues at my event? Generally, if your event is still more than 7 days away, Vivid Seats will issue a full refund minus any applicable fees. They wanted me to change my email!!! Do NOT tolerate this! When the concert was postponed due to an illness of a band member, (BS), let me translate, Covid-19 postponement, they told us we would get tickets when the concert was rescheduled. Reach out directly to Vivid Seats | Buy Tickets via Justuseapp. When I tried to get a refund only able to get a response from them through the BBB, they lied and said they responded but they did not, not once. They have a top-notch customer service team thats available 24/7 to help you out with any issues and answer any of your questions. On your homescreen, Tap and hold Vivid Seats | Buy Tickets until it starts shaking. A few things to note and do before cancelling: It is Very Easy to Cancel a Vivid Seats | Buy Tickets subscription. Vivid seats wouldnt refund out money. Sorry we couldn't be helpful. in January 2020 117.00 pandemic started baseball season for fans is gone I been trying to get a refund since April they keep saying games are post poned for June 1st will I get my money vivid seats are a fraud. Can I cancel or change my Vivid Racing after I've checked out and made my purchase? 700+ dollars basically down the drain. I was wrong. On August 31 I received a notice from the Carolina Panthers Facebook that fans will not be allowed to the September 13 game due to COVID 19. I no longer wish to sell these tickets. One good thing by reviewing Vivid Seats and using their app to buy tickets is that they have Vivid Seats Rewards (up to $100 off). Forget their guaranty it is worthless. Then it was nothing. I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. For paperless mobile tickets (such as those sent via text or email), you will need to contact the Vivid Seats Customer Service team directly in order to cancel the tickets. Be sure to include your full name, contact information, and any details regarding your issue so a representative can provide assistance as soon as possible. I tried to contact them via phone and you never get a person! Can I cancel an order I've already placed? We are moving to Montana and cant go to any rescheduled concert in San Diego. The tickets I received are different from what I ordered. I have received an order confirmation. Track your reward progress and use your credit in the Vivid Seats app. I have no need for tickets to something else, I just need a refund for what they canceled. If yourself or someone else you know has tickets that were purchased from an official source, and would like to sell them, you can do so through a ticket exchange or another third-party site. My complaints laid out: 1) There is NO return policy or waiting period. What method does Vivid Seats use to pay me? At this point all I can do is contact my credit card company and Better Business Bureau because they charged me for invalid tickets and they refuse to help me resolve this issue. Why cant I order a specific number of tickets? I received an order summary email after placing my order. 1. Better seats for literally 1/3rd the price. The Vivid Seats app is the easiest place to buy tickets and the only place to earn and redeem rewards! Sold me 4 tickets for over $200. We researched this on Sep 15, 2021. CNN recently wrote an article about Vivid Seats saying they get you the best seats in the house when an event might already be sold out from the venue. Paid $307 to take my out-of-state brother to Opening Day at the Texas Rangers new stadium.. Bought seats an hour before game time then tried for two hours to get tickets to download. How do I change the pickup name for my order? Who reads 8 pages of Terms and Conditions when you see that they give a 100% money back guarantee. Can I transfer my Electronic Transfer tickets to someone else? They have had my money for months. From Vivid Seats' website: Basically I have tickets I dont want and tried to sell for a loss in my account. The delivery cost for electronic transfer tickets is $2.50 x 2 tickets ($5 total shipping cost for electronic transfer). Are some Vivid Seats tickets fake or not real? Show canceled during the pandemic. Easily enroll, earn and redeem rewards - . Ill be writing the same review about every other day to ensure its fresh. Vivid is a complete and total consumer rip off as far as I can tell. I joined al of the fb groups. Currently, cheap Change for Change tickets at Vivid Seats start at $0, with an average price of $0. What a joke they are. If there is a grade less than 1 that is what they deserve. Finally, 1 hour before the start time I was told that I should have just received my tickets as it showed up as sent on the companys end. If you'd like to cancel your ticket purchase with Vivid Seats, the first step is to contact their Customer Service team at 1-888-859-7849 or through the Message Center at help. I asked for a refund, they said they would investigate. With some recent negative VividSeats reviews seen below, In some Vivid Seats reviews, they said VividSeats has, good for sports, concerts, and broadway shows, We have tested TickPick.com and got positive feedback overall from other, no hidden fees and easy ordering process compared to other sites, best for most sporting events and some concerts, We did compare Vivid Seats vs StubHub because some might ask, whats the real difference, and, for the best deal compare each site below, > only site to allow you to pick the exact seats, > 100% verified for authenticity by TicketMaster, > biggest selection of tickets for most events, They also added a new rewards program giving customers a chance to earn credit towards free tickets, offering new customers $15 off $100+ (code: NEWVIVID15), VividSeats Live Chat support is available if you need any help, CNN recently wrote an article about Vivid Seats, VividSeats youll get to a Login page to register, offering new customers $15 off $100+ w/ code: NEWVIVID15, Its the official resale marketplace for the NBA, NHL, NFL, and WNBA, is StubHub a legit and reliable ticket site. Yes, you can change your seats on Vivid Seats. Reaffirming their all sales are final policy. Three tickets section 306, row4, seats 5,6 and 7. Keep in mind that all phone orders (calling support) must be charged to a credit or debit card. Horrible horrible customer service and a downright scam. They let me in because it wasnt a sold out game. I drove from out of town, booked a hotel room and I got this information. > only site to allow you to pick the exact seats If it says In Production the cancellation window has passed and it's too late to cancel the order. However in the meantime I would encourage anyone not to go through them to buy tickets as they will not refund your money. Is SeatGeek legit? $15. THEN I get an email from Vivid Seats congratulating me on my purchase and they had charged my credit card. I told them this is illegal and immoral. When I called customer service I was on hold for over 20minutes with not outcome. Philadelphia, PA 19103. How do you clean gold jewelry with vodka? spoke with 3 represenatives to help get my tickets on my phone. If I had been able to purchase through ticket master, my tickets would have been $80 cheaper even with their fees. Then you can ask for help. VividSeats seems to be a well-known online ticket giant helping sell millions of tickets each year. Vivid seats is now denying refunds to many thousands of customers stating their refund policy only allows for credit on future eventsin the event your venue/event is cancelled. In fall of 19 I purchased tickets to a hockey game for March 2020 date as a Christmas gift for my husband. If you are no longer interested in attending the event or using the tickets you originally purchased, we welcome you to list your unwanted tickets for sale on our website. View the, Yes. Turning this over to legal action for taking my money and not delivering the tickets. If your tickets dont sell on Vivid Seats, you may have several options for moving forward with your event. No accepting of any responsibility. View the, No. Vivid is holding over $1,000.00 of my money indefinitely pending a reschedule of this event likely a year away at least. They say that you are backed by their gaurantee if a venue is cancelled by artist for a full refund. If you are buying something, they answer the phone. Vivid Seats also offers a mobile app that allows you to manage your tickets on the go. Selling your tickets with Vivid Seats is easy. Then I tried to dispute charge and they would not allow a refund. > no hidden service fees Going to more events with Vivid Seats gets you to more events. Ridiculously insensitive workers and their practices are not user friendly at all. They claim they are entitled to keep customers money indefinitely! Your order is then sent to the seller for confirmation. What are accepted payment methods? Hard to imagine why they reached out to me almost two months later after my attempts to reach them on the day and days following the event were worthless. The postponed date has not been determined, but is estimated to be 12- 18 months in the future. Other times left messages they never returned the call. Very misleading and will change my approach going forward. They said they needed to investigate for 5-7 days. Tip Call and push prompts like you are buying something. Our Top 3 Ticket Alternative Sites Today Their idea of helping is an endless loop of FAQs and answers just hoping one of them pertains to you. You can submit the form with a question or concern and a customer service representative will respond to you within 24 hours. To give fans extra peace of mind, every seller has to apply and be approved before listing inventory on our app or site.