With SupraWEB you can perform several functions from your computer or mobile device. How to get an update code for your eKEY Get an update code from SupraWEB or call 1-888-968-4032. eKEY - Showing Notifications (enable and view). Application Error Codes The resolutions provided are for operations that have been attempted at least two times and the error is not a one-time occurrence. Still need help? I never use my Supra eKey. eKEY Error Codes Click on the EULA (End User License Agreement) and Privacy Notice. Update Error/Code: The eKEY app requires a daily update in order to run smoothly. Until Supra changes their boxes functionality, we hope you find the instructions above helpful. Supra offers a variety of support options for your Supra eKEY and lockboxes. 2023 Arizona Regional Multiple Listing Service, Inc. You can obtain an authorization code from SupraWEB or Mobile SupraWEB. Otherwise you can manually enter the authorization code. Its important to check out the eKEY App Compatible Devices and Software Requirements document to ensure the device you choose will work efficiently with the app. If you still are having issues, please give our support a call at 480-921-7777 and they can further walk you through the process. keyboard_arrow_right The power to open the door to listings with your phone Makes it simple Tap Begin and turn the box on by pushing up on the bottom of it. Supra brings together training tools that work for your needs and preferences, from simple how-to videos to instructor-led live sessions to self-paced recorded courses. The version of eKey currently installed will display, The most recent version for iPhone users is: 5.2.6.412, The most recent version for Android users is: 5.2.6.300. If you need help determining which boxes are yours, call the CPAR office and we can provide a list of box serials numbers that are assigned to you. Should get a Success screen, and youre done. Privacy Policy | DMCA. 130 S. Priest Drive, Suite 101, Tempe, AZ 85281-2593 The Supra eKEY has proven itself to be a paragon of lockbox opening technology. The iBox can be accessed using a Supra eKEY, ActiveKEY, or DisplayKEY. The shackle will come off. Get real-time listing details and showing instructions the moment you unlock the lockbox. To open the lockbox, select Obtain Key Enter the 4-digit PIN you selected during registration and push up on the bottom of the lockbox to turn it on. Error Codes The resolutions provided are for operations that have been attempted at least two times and the error is not a one-time occurrence. Once it is complete it will say "Successful". From Android or iPhone, open the eKEY application. With SupraWEB you can perform several functions from your computer or mobile device. Type in PIN code. 06/2020 2020 Carrier. If you have any questions, call the Supra support line at 1-877-699-6787 or email Supra at suprasupport@carrier.com. Plus stay tuned for the launch of our new learning management system (LMS). The Supra Master Users certification program is a popular in-person course hosted in our Oregon headquarters and covers topics such as SupraNET, SupraWEB, product tips, billing, and more. How do I release a shackle? You must have the lockbox physically present with you. If you are getting an error code, you can refer to the, Select the keybox for the property to which you wish to grant access. With constant access to MLS data for a specific listing and real-time listing information and showing notes at the door when the lockbox opens, youre always in the know. Tips & Support How do I? Easily see start and end of showing times and feedback on your listings. Is a pre-approved appointment necessary for the one-time access? Is there a cost for the non-member access? Turn your smartphone into a lockbox key and an app-toolbox that you carry at all times. For more information you can contact our Member Services department at 925.730.4060. The phone will start searching Turn on fob or iBox BT Push up on the key container of the lockbox. 3. Supra eKEY - Show a Listing Without Cell Service, eKEY Quick Guide - Install, Authorize and Set Up your Key, Supra eKEY - Granting Access to Non-Member Agents, Supra eKEY - Managed Access Steps for Non-Member Agents, Supra eKEY - Granting Access to Single Access Users, Supra eKEY - Steps for Single Access End-User, Single Access with eKEY - Instructions for Listing Agents, Use Tokens to Grant Controlled, Single Access, Single Access with eKEY - Instructions for Users, Supra iBox BTLE Open Shackle Instructions, Supra eKEY - Assign a Listing to a Lockbox to See Showings on Your Listings. Agent Alert Flyer Data At The Door Flyer, eKey Basic Refresh Guide eKey Pro Refresh Guide, Home Tour App Guide Supra eKey Brochure. Tap Inventory and select the serial number for the lockbox you wish to edit. eKEY Instructions The eKEY gives you the ability to edit the Timed Access window or choose 24-hour access while in the field. Unfortunately, thats not even a possibility right now, because Supras lockboxes dont connect directly to the internet. (Optional) Toggle on the Add to my keybox inventory button on. Under Access Hours I cannot choose a start time or end time. How do I change the Settings/Shackle Code/CBS Code/Access Times on my lockbox? Select, Tap on the last listed time to choose an End Time. Download the Supra eKey app from the Google Play Store (Android) or App Store (iPhone). You need to know the 4-digit shackle code to modify Timed Access settings on any Supra lockbox. Enter the update code. If you are using an eKEY Fob, point it at keybox lens. Theres so many features, if only we could alter online instead of in front of lockbox. A non-member may include an appraiser, a home inspector, a repairman, etc., who do not belong to the REALTOR Association. 10-digit authorization code that can be obtained from the eKEY app or from SupraWEB, Mobile SupraWEB, or your organization's Supra eKEY administrator (email must be on file) Download and Install the eKEY Application 1. The list of boxes in Inventory on the app DO NOT correspond with the boxes you own. Buying a home is one of the biggest financial decisions you will ever make. Push up on the key container to release it. Tap the Update Key button. Bluetooth must be turned on to connect to the Supra box. How to get an Authorization code Log on to SupraWEB Go to SupraWEB . SupraWEB Guide for Agents Click here Supra eKEY - Authorization Codes Supra Systems 717 subscribers Subscribe 29 Share 21K views 1 year ago Once you have downloaded the Supra eKEY app, you will need to follow a few steps. Enter the update code into the eKEY app. Or of course, call us at the CPAR office for assistance Monday - Friday 8:00 am - 9:00 pm CST! Billed via CPAR - paid on your member portal. Supra eKEY - Authorize the eKEY App. When finished editing tap the PROGRAM button. Select. To update your Supra E-Key monthly billing, you can use the following page HERE to update your credit card information in the app. Frequently asked questions How do I open a lockbox? However, if you do wish to contact support, you can always reach them by calling 480-921-7777, or through Live Chat. Your Newest Supra Power. You do not have to aim the phone or be touching the box. Tap Begin. This opens the eKEY app and automatically enters the authorization code for you. Any member who has access to the Supra system, whether they choose to use it or not, is not eligible for non-member access. For infrared, turn on the eKEY Fob and point it at the lens on the keybox. Login to SupraWEB.First-time login requires registering and setting up a user ID and password,entering your key serial number, PIN, and selecting Collin County as your association. For questions regarding other Find more eKEY and Keybox resources atSupras Customer Supportcenter. Ready to unlock your Supra Powers? Ask your association or MLS for more information. This new version for iOS and Android devices is designed to optimize functionality, improve security, and is the foundation for future enhancements in eKEY. Instructions for Remote Lockbox Programming Request You can get more info on SupraWEB by contacting our Support helpline at 480-921-7777. Open the eKEY app. Ask your organizations leadership for information. If the character looks like an O, it is the letter O and not a zero, and if it looks like an I, it is the letter I and not the number 1. Enter your four-digit PIN code and press enter. Additional resources are available for agents online at www.supraekey.com/ekey. No, eligibility of access is for non-members who do not belong to the Realtor Association who already have access. Supra is a part Carrier. The easiest way to enter the authorization code into your eKEY app is to open the email or SMS text on your smartphone and click on the link. All rights reserved. Supra offers a variety of hands-on and virtual options for association system administrators. For any error that does not show on this list or that is not resolved, contact Supra Support at 1-877-699-6787. Come to the Association Office at 1039 E. Valley Blvd. I'm getting an error code, what should I do? A non-transferable access credential is sent to the non-members device and the user creates his or her own Pin number for lockbox access. For any error that does not show on this list or that is not resolved, contact Supra Support at 1-877-699-6787. Supra support is available 7 days a week between the hours of 5am and 7pm by calling 877.699.6787. Instruction Guides Tip! It only allows a fixed time from 8:00 am to 6:00 pm, no access at all, or 24 hour access. APPLYING FOR AN EKEY An eKEY may be requested by contacting West Penn Multi-List, Inc. via email at: inbox@westpennmls.com In your email, inform our office that you have a WPML User ID# and wish to apply for an eKEY. It's after hours and i'm having Supra issues, who can I call? For the members of Central Oregon Association of REALTORS (COAR) and how to reset their Supra E-Key Shackle codes. Generate your own Authorization Code; Install eKey app on multiple devices; Locate your eKey serial number (video) Location Services (for eKey) Make Greenwich key work in Fairfield County; New eKey app flipbook; Obtain keys from keybox; Pairing Code (Android users only) Supra Showing Notifications; Supra's Agent Alert feature; Turning on . The CPAR MLS team carries an after hours phone for Monday-Friday 5pm-9pm. The non-Association member access was created with limited access, security and accountability in mind. Tap on the link and youll be taken directly to a pre-populated authorization page for the eKEY. How to Download Supra E-Key If you are downloading to a new device, you will need a new authorization code: how to download the Supra E-Key. As an eKEY user, you may have been privy to some of these minor annoyances from time to time. How to Update Supra E-Key Billing. All rights reserved. The Shackle code/CBS code will remain the same. Customize Listing Results Using the Office/Member Search. Generate an Authorization Code On the left side of the screen click Authorization Code Support Home Email Technical Support Last Updated: Tuesday, March 20, 2012 at 12:56 Once you are registered, you can go into your SupraWEB preferences and sign up for email notifications. Privacy Policy | DMCA. I am buying/selling a Supra lockbox from/to another member, how do we get it transferred? 1.Tap the Open Shackle icon. If you rely on manual app updates, please update your app version as soon as possible, as it is important to keep your eKEY functioning optimally. Click here for a short video on this process Find the box they need the CBS code for and tap on it. The non-member will be invited to have access. By enabling 'Require Pin Only Once Per Day' with your Supra eKEY app, you will only have to enter your pin code the first time you access a keybox each day. Mobile SupraWEB for eKEY Instructions From this screen you can change the following. HELP! Questions? Where do I find my shackle codes? 5a.If Adding on a new listing is chosen, either enter the address number, or the MLS number, then tap SAVE. Supra will then email you the Authorization Code. Once you register, youll receive a text with a link to an authorization code. eKEY - Assign a Listing to a KeyboxeKEY - Showing Notifications (enable and view)eKEY - Showing Notifications (locationservices)eKEY - Changing Shackle CodeeKEY - No Cell ServiceeKEY -Agent AlerteKEY- Edit Keybox DataeKEY - Obtain Key & Open ShackleeKEY - Keyboxes 101eKEY - Payment Management (keyholderspay Supra)eKEY - Call-Before-Showing (CBS) CodeseKEY - One-Day PIN Code (members eKEY)Supra System -New Member Orientation, Opening a Key Container with the Supra eKEY App, Using the Apple Watch with the Supra eKEY AppCreate Real-Time Showing Notes, Copyright Navarre Area Board of Realtors, eKEY - Showing Notifications (enable and view), eKEY - Showing Notifications (locationservices), eKEY - Payment Management (keyholderspay Supra), Using the Apple Watch with the Supra eKEY App, Identify keyholder names by key serial number, Manage keybox inventory and listing information, View, email, and schedule activity reports, Obtain an authorization code to install the eKEY software (eKEY users). You can generate your own emergency update code through the SupraWEB option on the eKEY or you can contact support. REALTORS are dedicated, knowledgeable real estate professionals who want to help you realize the dream of home ownership. Supra has secure access for non-Association members to access residential properties with authorized access from a Supra keyholder, which is available via Bluetooth keyboxes through a tablet or smartphone for a limited time of 2-to-72 hours. 2. Were here to help you unlock even greater power. Supra FAQs. products or services: Efficient access and an easy-to-use app makes managing lockboxes and showing information a breeze with eKEY Basic app. Once the app is downloaded, return to your texts; click on the same link to register with eKEY. The power to open the door to listings with your phone. Key Coverage Map Boxes are added to this list when you open a shackle and the Add to Inventory box is checked. Your lockbox has now been reprogrammed. 3200 Main Street, Suite 245 Enter the 4-digit shackle code. We are pleased to announce that a new version of the Supra eKEY app has been released. Point the top of the ActiveKEY at the iBox, iBox BT, or iBox BT LE infrared lens. Call 850-763-8078, option 3. If the device was unable to update, there will be a red X over the Update option on the home screen of the key. The authorization code for the current eKEY app is a 10-digit alphanumeric code containing the letters A through Z and the numbers 2 through 7. A Supra keyholder sends a text invitation to a non-member. Download and install the Supra eKEY application from your device application store. Cooperating Key Procedures and Service Centers, Copyright 2021 Bay East Association of REALTORS, Self-Service Authorization/Update Code Instructions, Instructions for Remote Lockbox Programming Request, How to Activate Call Before Showing (CBS) Feature, How to Generate Supra eKEY Authorization Code Yourself, Cooperating Key Procedures and Service Centers. Update Your Supra eKEY: A Message from Supra, 2023 Collin County Association of REALTORS. You will see the shackle code about halfway down your screen. INSTRUCTIONS FOR iOS Open the eKEY app. The Funk Collection | Orlando Real Estate Team 19K views 2 years ago How to obtain a key and open the shackle on a Supra Key Box using the Supra eKey app. *If you are using an eKEY Fob, point it at keybox lens. A Supra keyholder must activate the non-member access feature one time via a desktop or laptop computer prior to use. Tap on the Keybox serial number in question. Its your key to becoming a Supra power administrator! Note: Two (2) beeps sound and the ActiveKEY will power down in five (5) minutes. Cellular or WiFi is fine. 130 S. Priest Drive, Suite 101, Tempe, AZ 85281-2593 Scroll up or down until the correct reason is selected, then tap Done. Visit our agent training page to explore what sessions are coming soon. If the office is closed, you cannot reach us, or are having issues outside of these hours, you can reach Supra directly at 1-877-699-6787 every day 7 am to 9 pm, including weekends. At the bottom of the screen, tap Delete.". A Supra keyholder must activate the non-member access feature one time via a desktop or laptop computer prior to use. Tap on Obtain Key (if a CBS Code is being prompted and the key is not an Affiliate key, the Enable CBS function can be unchecked in the eKEY Settings). Supra Lockbox Programming Instructions, How to Activate Call Before Showing (CBS) Feature The non-member will receive a text each time access to a KeyBox is granted. 4. eKey pda pdf manual download. Supra is a part of Carrier. Click the features below to see eKEY in action. As long as you are with your lockbox, you can program it with these easy steps. You can adjust many features in the Supra eKEY app to customize it for your needs. Copyright Central Panhandle Association of REALTORS | Website by Accrisoft. Dear Members, Following is a notice from SUPRA. Coon Rapids, MN 55448. If you are using an iPhone, go to the App Store and search for Supra eKey. Enter your key serial number (found on the home screen of your Supra app), PIN, and select Collin County from the association/MLS from the dropdown list. Custom Supra lockbox access times are for you. Once you see that, push up again on the bottom of the lockbox to access the key(s) inside. What We Do Access eKEY eKEY One key unlocks many Supra Powers Efficient access and an easy-to-use app makes managing lockboxes and showing information a breeze with eKEY Basic app. Tap on the first listed time to choose a Start Time. Supra support is available 7 days a week between the hours of 5am and 7pm by calling 877.699.6787. Once the app is installed, open it and tap on Activate eKey . But with great technology comes equally great, albeit annoying, errors. Weve compiled a list of the top five eKEY errors reported by our subscribers and have tips on how to fix them without the need to contact support. Hi, thanks for your question. Once you have downloaded the Supra eKEY app, you will need to follow a few steps to authorize it for use. A representative will contact you directly for payment once your completed forms are received. Home Buying and Selling Support | Member Site |Login. 1 out of 1 found this helpful Comments Alan Hempfling March 15, 2019 02:19 barbour pandora bracelet true religion adidas nmd womens fitflop sandals yeezy boost For questions regarding other Please note that programming BTLE lockboxes requires the eKEY to be within Bluetooth range. Tap Update. eKEY icon You need to know the 4-digit shackle code to modify Timed Access settings on any Supra lockbox. Please refer to the user instructions provided with your key for information on operation. Push the shackle down into the lockbox then pull up. Supra Lockbox Safety Tips, Get your Supra KEY and lockbox questions answered here. Keyholders who pay their Supra key fee using the ACH payment option will be affected by this change. You will then get a Success! message. This commonly happens if you borrow or co-list with someone else. How do I know if my phone has the most recent operating system? With the real-time benefits of the Supra system, real estate agents can let a homeowner know when a showing starts and ends so they know when they can return home. Once you are viewing the Access Hours on the eKEY, you will need to tap on the actual time you wish to edit. Troubleshooting: eKEY Error Codes Add a Keybox to a listing eKEY Manual Still need help? Tap Emergency Update. Fill out the Supra Lockbox Transfer Formand email it to mlsdirector@cpaor.org and we will transfer it for you! I do not get a message that someone entered my listing? Your eKEY provides you with control over when showings occur by using Timed Access on your Supra lockboxes. For questions regarding other This will open the eKEY App. Read and agree to the EULA (End User License Agreement) and Privacy notices. The Supra iBox is an electronic keybox that is placed on listings and holds the listing's keys. Learn about the good work SPAAR members are doing in the community every day. How to Open a Supra E-Key Lockbox Learn more about Advocacy news and how it impacts you. We think it would be awesome if agents could edit lockbox access times by going online to SupraWEB. 2023 Carrier. Need an easy way to allow access to your listings only at certain times? Supra offers a variety of support options for your Supra eKEY and lockboxes. This opens the eKEY app and automatically enters the authorization code for you. Select access day and time. Click to download and install. He or she will enter his or her mobile phone number that sets off the start and end access times along with the listing address, keybox serial number and MLS number, all data that can be viewed in the mobile SupraWeb. #205B, San Gabriel, CA to activate your Supra service. (Optional) Toggle on the Add to my keybox inventory switch. Please contact WSGVR's Membership Department . The phone will start communicating with the lockbox. Even the best superheroes need new tools and resources every now and then. Add any pertinent notes regarding the property and then press Send. Supra eKEY - Assign a Listing to a Lockbox, Supra eKEY - Showing Notifications - Enable and View, Supra eKEY - Showing Notifications (location services), Supra eKEY - Show a Listing Without Cell Service, Supra eKEY Self-Signup - Agent Instructions, Supra eKEY - Granting Access to Non-Member Agents, Supra eKEY - Managed Access Steps for Non-Member Agents, Supra eKEY - Granting Access to Single Access Users, Supra eKEY - Steps for Single Access End-User, Organization-Provided Single Access - Instructions for Listing Agents, How to Add and Use Tokens to Grant Single Access, Using SupraWEB to Grant Single Access without Tokens, Single Access with eKEY - Instructions for Grantee, Single Access with eKEY Instructions for Listing Agents with Tokens. Click on the question to expand the answer! Non-members who otherwise arent able to access the Supra system. SupraWEB is the agent website. All rights reserved. You can register for your SupraWEB account by clicking this link. The iBox uses infrared technology to communicate with Supra keys. The non-member downloads the eKey app (one time only) The non-member accepts terms and conditions (one time only) The non-member fills out registration (one time only) The non-member enters eKey authorization code. With the Supra eKEY app, there are two easy ways to assign a keybox to a listing which gives you the benefit to easily see which listings have had showings. The new version is now available in the App Store and Google Play. Directly from the eKEY app on your phone, you can change lockbox shackle codes, track lockbox inventory, and more. Supra eKEY - App Settings. REALTORS are dedicated, knowledgeable real estate professionals who want to help you realize the dream of home ownership. Published: March 17, 2023 Video: Supra eKEY App Once-Per-Day PIN Code & Biometrics If you are preparing for multiple showings in a day, you can make it even faster to get into your listings. Showing Management. There are no assets based on your selected filter. To open a keybox using the eKey app on your phone: Open the Supra eKEY app on your phone tap the. Dear Supra Customers, Effective January 31, 2021, Supra will no longer process ACH payments (electronic, bank-to-bank money transfers) for monthly debits. Push the shackle down into the keybox then pull up. Wait for the message Success to appear, as well as a message about the battery level in the box. Flexmls, Monsoon and RapidStats no longer support Internet Explorer. Supra eKEY - Showing Notifications (location services) Supra eKEY - Once Per Day PIN Code. Type in the cell number of the person to whom you wish to grant access (or choose from your contacts). Obtain Key and Open Shackle Buttons are moving! SupraSingle Access Coming on June 1, 2023, Click Here for Printable CPAR Launch Flyer. The eKEY gives you the ability to edit the Timed Access window or choose 24-hour access while in the field. Self-Service Authorization/Update Code Instructions Supra eKEY - Locating Serial Number. As a general rule of thumb, you should open the app and click on Update before you head to a location where you possibly wont have data signal. CCAR Member Resources Supra eKEY Error Codes Last Updated: November 23, 2022 03:41 Follow Keybox Operating Error Codes eSYNC Error Codes eKEYerrorcodes.pdf (200 KB) Was this article helpful? Please try a broader filter. Enter your User ID Enter your password. Flexmls, Monsoon and RapidStats no longer support Internet Explorer. The easiest way to enter the authorization code into your eKEY app is to open the email or SMS text on your smartphone and click on the link. Tap Update. Its very inconvenient. View and Download Supra EKey handbook online. products or services: Explore our library of tools, videos, and documents. My client is locked out of their home, can they use the non-member access? This opens the eKEY app and automatically enters the authorization code for you. Contact Supra at (877) 699-6787. If you have any questions, call the Supra support line at 1-877-699-6787 or email Supra at suprasupport@carrier.com. Additional resources are available for agents online at www.supraekey.com/ekey.. Contact the Board Staff on (850) 939-3870 or SUPRA directly on: (877) 699-6787 SupraWEB is the agent website. Control settings right in the palm of your hand. To function properly, the current eKEY app requires either Apple iOS 12 (or later) or Android OS 8 (or later) operating system be installed on the users device. If you do not wish to program the lockbox with your eKEY, you can take it to any of our ARMLS Support Centers to be re-programmed by us. Activate Bluetooth on lockbox by pressing up/letting go of the keypouch. 877-699-6787 Supra support is available seven days a week from 8:00 a.m. until 10:00 p.m. for the following: Technical Assistance Error Code Assistance Defective Replacement Keys Emergency Update Codes Billing Questions Payments Over the Phone You can also visit www.supraekey.com for online assistance 2.Enter the 4-digit shackle code. As a best practice, always update your device's operating system when notified to do so in order to improve the device's overall performance and to have the latest features.
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