Enjoy an account manager you can message, ask specific questions and learn how to fix any challenge. For the price, it provides real ROI. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Mycase has moved my office from a sloppy solo practitioner with files and papers piling up, to an effective efficient law firm. Lawcus offers email and 24/7 live chat support, phone calls as well as online resources like user guides and video tutorials to help users . Most of all, the mobile app is extremely basic and unreliable. We look forward to connecting with you! Customer service is great but they spend most of their time apologizing for the inflexibility and lack of ingenuity of the mycase program. Connect with the support team via live chat, phone or email. Enterprise and Service Provider Products; 1-800-553-2447 US and Canada; Worldwide phone numbers . I have been pretty satisfied with the way the software works. It is a superb product that I am grateful to use in my practice everyday. They keep new adding features to their software. MyCase has good timekeeping, billing, invoice, and credit card processing features that improve collecting account receivables. We use dedicated people and clever technology to safeguard our platform. Best database ever. Tasks don't always mark as completed and can't view other's calenders even with full access) All in all keep up the good work and keep the updates coming! It was easy to learn and navigate as well. A few minor changes are needed. I have had very positive experience with MyCase. Importing contact information from other programs is limited, and backing up online documents is currently restricted to a new Dropbox integration. MyCase has been a wonderful product to keep our clients informed about there case or new clients being able to communicate with us. The interface is user-friendly. MyCase is an easy and comprehensive case management system. Support is responsive, the site is user-friendly and reliable, storage is generous. My expertise lies in Customer Service, Sales, Product Marketing, and Team Leadership. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Best in class service, and unsurpassed technology. I am more organized then ever before with less paper. This program does a good job of managing my law practice. Also, the tech support/customer service is excellent. There are some flaws: 1. Would be much easier to have ability to amend right on MY Case. We also ensure all reviews are published without moderation. The mobile apps are great as well and allow you to do anything remotely that you could do at yourr desk. What MyCase does not get is that the lawyer is different. This comprehensive guide provides step by step best practices for setting up your firm's billing within MyCase. Please email us at marketing.ops@mycase.com with your address so we can send your gift. There are quite a few features I have not used and just have not had time to learn them. My Case has made the running of my solo firm so much easier. I'm a new attorney and have found MyCase a perfect fit for my solo practice. I am impressed with the software's ability to customize the fields and workflows and the template construction. Check your immigration case status. MyCase is very intuitive and user friendly. Thankful for MyCase and its wonderful end user experience and for providing a great experience for my clients. And of course, for someone who recently graduated and then hung up her own shingle, you most certainly cannot beat the price. My Case has streamlined our data entry many times over, and made our work so much more competent and thorough! Love the client portal and the ease of case management. Information on Tesco Bank, Mobile and more. Customer service is responsive and helpful. Make data-driven decisions using industry knowledge. Everything ran smoothly until 2021, when we began receiving numerous 500/502/504 server errors when trying to access MyCase. Here are 8 tips for writing great reviews. (4.9/5) . This online tool is user friendly, packed with feature and cost effective. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I used MyCase after my stroke along with Dragon Naturally Speaking, until I stop my practice last year. DWS Service Company 430 W. 7th Street Suite 219066 Kansas City, MO 64105-1407 . Billing services available. We use dedicated people and clever technology to safeguard our platform. This software streamlined my Immigration practice and enabled me to process more cases in less time. This situation is the only reason I could not give My Case a five star review. Customer service in Spanish for mortgage customers: 855-280-4198. Just started to explore time/billing and invoicing, documents, and workflow tools. Also, the pricing could be more competitive. I don't read them and there are 1024 comments; 2) the App no longer works on my iPhone 6s - can't seem to find the cases to make time entriesis that because we have too many cases? Easy to use and set up. Mycase.com is the best thing to happen to my practice in 13 years. The problem is a follows: A fellow lawyer also is Mycase subscriber. Whether youre in the office, in court, or on the go, MyCases robust feature set lets you manage all cases, oversee day-to-day operations and delight your clients with unlimited access. Law offices would be well-served to at least give it a try. We're happy you had a good experience with Support. Join lawyers from over 15,000 firms who trust MyCase to grow their firm while managing their caseload. Clients absolutely love it. There are a few improvements I would make such as in the handling of email, folders, etc., but overall I'm satisfied. Payment options. How can clients receive an invoice though my website? They actually address complaints/concerns/issues in a reasonable time. #1 rated immigration software on Capterra. Dispute debit card charges: 866-564-2262. Looking to speak with a member of our sales or a customer service representative? however, there are many times when some help screens do not properly show up on screen and are impossible to read. We really appreciate you taking the time to review us, and I'm glad you've had a good experience with our Support staff. Dynamically complete immigration applications based on answers to simple questions. Docketwise is the fourth immigration software I've used in my career. Get support with electrical appliances purchased from us, and find out how to contact us. Anyone can write a Trustpilot review. My Case has been a vast improvement over the two previous case management software applications we've used. MyCase is an excellent tool that allows an attorney to tabulate and keep track of his or her billing. From my personal experience with My Case, it has met or exceeded my expectations and I would recommend it!My only criticism is that since I have had my demo and become a paying customer, customer service has not been easily obtained. And described MyCase customer service as "prompt and efficient." Their customer support was awarded a Gold Stevie Award for Customer Service Department of the Year in 2015 and 2016. I appreciate the billing functions especially. So far so great. Case studies & User stories Here are 8 tips for writing great reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I also tried Clio & a system offered by Thompson Reuters. It is keeping me on schedule and on top of all of my cases like nothing I have ever used before. When I signed into the shared client portal on Saturday, July 23, 2022, MYCASE then disallowed me from signing into my firm's portal. I keep all my cases in one place its so convenient and professional. Law Office of Chris Sohovich - DUI Defense-San Diego. I've tried several different case management programs and while they all have great features, I find MyCase to be the program for a sole practitioner with only part time help. We realized that much billable time had fallen through the cracks. Syncing invoices and payments with Quickbooks, Quickbooks: Writing check from Trust in MyCase, Quickbooks for Desktop - Intuit Sync Manager, Syncing withdraws from Credit with Quickbooks, Syncing deposits into Credit to Quickbooks, Syncing deposits into Trust to Quickbooks. We also ensure all reviews are published without moderation. We love the program so far. Love the software, it meets the needs of the firm and is adaptable to our specific inputs. Simple and cost effective and clients love it too. I will be adding that soon as well. On the few occasions I've run into minor technical nuisances, they've been very helpful in working it out on their end and continue to improve the product. Dynamically complete immigration applications based on answers to simple questions. Further help. Ease of use from communication with client to billing. Oddly, it appears that MyCase has taken the position that the client should be on the same level as the attorney - and the client interface is way to wide open. We look forward to our continued partnership! Date of experience: 26 January 2016. Suggested companies are based on peoples browsing tendencies. Further, I love being in Court and being able to remotely look up documents via the app. In the Business to Business Service category. Try MyCase for free at mycase.com - no credit card required. Recover your credentials Learn more about recovering your credentials On occasion, I have clients tell me they were unable to send me a message in MyCase, although I haven't confirmed if this was through a web browser on a laptop, on a mobile phone, or the mobile app. I've been using MyCase since March 2016 and I couldn't be happier with it. What will my client see when I share an invoice with them? We weren't warned that the files weren't transferring, they simply didn't. Customer support & financial wellbeing. I would recommend MyCase to anyone looking for a case management program. . This is my first venture into practice management software. Find out how we combat fake reviews. Serving thousands of attorneys across the country, MyCase places a high emphasis on customer trust and feedback, working diligently to make continual product updates that allow law firms to run at peak efficiency. Anyone can write a Trustpilot review. We have to download to computer, then convert a PDF to Word, then amend. Contact Sales: (800) 462-8173, *Open the messenger at the bottom-right to chat with support or sales*, Send Us A Message Customer service is fantastic! so that you can keep up with events and document time on the go. There are a few quirks that could be improved. It's a client's way of managing their case and staying in touch with the staff on all issues. We are here to help. Auto leases: 800-227-5151. I'm fairly confident I'm not your only client who has had bad experiences with your merchant partner. Customer support is excellent also. delivering the highest quality conveyancing and panel management services to lenders, mortgage myUSCIS provides a personalized account to help you navigate the immigration process. The only drawback and the reason for four stars is that it doesn't integrate with apps like Dropbox or Scansnap. It works really well for me providing legal services to multiple law firms and is the best for my use case after reviewing and trying about every other case management system out there. You will need your 13-character receipt number from your application or petition. LMS successfully manages over 150,000 conveyancing Who files by first name? 2023 Trustpilot, Inc. All rights reserved. TechTalk. Don't tell the owners of mycase.com because they might want to charge much more for it in the future. With MyCase I save many hours a month in billing and have been able to track billable hours much more efficiently and effectively. My sales person told me to email customer service, however I have not yet received a response to any of my emails to them. We are a legal expert firm and will not cut corners on file security. Trusted by thousands of immigration lawyers and practitioners across the United States. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Unlike general legal software, Docketwise is 100% focused on immigration law. MyCase has truly made things easier at all of EZSmallClaim.com's locations. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We found that My Case was easy to set up and it takes very little time to learn. We love that all of our staff and clients may access information at any time through MyCase. I really love the ease and versatility of MyCase. The "engineering team" was unable to solve the issues after multiple calls. Their responses have been so unacceptable that I have refused to engage with MyCase to offer to my clients any other ease-of-payment features. I find it easy to use, I also find that the staff for My Case is very responsive. The software is great. Elegance, simplicity, accessibility. Videos How to represent open balances from previous system in MyCase, Creating a new case (and setting up the billing structure), Setting default billing rates for firm employees, Creating time entries with two digits after decimal. With that addition, would be a 5 star system. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. | Read 141-160 Reviews out of 224 Anyone can write a Trustpilot review. It has been a great 3 years partnering with you, and we look forward to many more! We use dedicated people and clever technology to safeguard our platform. The document generation option should either be improved or scrapped though. All rights reserved. Looking to speak with a member of our sales or a customer service representative? They are equal or better than their competition (Firm Manager, ProLaw, Firm Central, Clio.). There are lots of cool features that make handling a large volume of cases and ensuring accuracy a lot easier. In fact, I am now looking for a MyCase replacement because I am going to have to sue the merchant services company over its continuing bad behavior. MyCase, if you're listening, it's not too late to redeem yourself. Whether youre in the office, in court, or on the go, MyCases robust feature set lets you manage all cases, oversee day-to-day operations and delight your clients with unlimited access. Finally, I find more clients are paying because the online payments are easier to make and it saves time for the client's that do not have time to stop by. I wanted something I could access remotely and decided to make a switch based on a friend's recommendation. Saving documents requires saving document outside system which slows down an otherwise smooth system. Please refer to this guide as a supplemental resource to locate answers to the most frequently asked . If could allow emailing within system to outside recipients who cannot access system would be huge upgrade. Hi David, thanks for taking the time to review us! No more messy time slips or trying to remember what cases you did what on in the courthouse that day when you get back to the office. A winning combination all the way around!! It goes against our guidelines to offer incentives for reviews. It can be done from anywhere at any time. I was previously paying $150/month for website hosting alone. I would like to see invoices improved by allowing column headers on top of each page of a multi-page invoice. Customer service deserves an outstanding review for their courtesy, promptness, and knowledge. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I thought I liked the Time Matters platform but now that I'm on this it is so much better. Drew was able to thoroughly explain his answers to our questions and was honest when something wasn't necessarily fixable yet, but in the works. Manage cases, invoices, and easily collaborate anywhere on desktop tablets and mobile phones. Clients enjoy the interface as do attorneys and staff. I also appreciate the app for MyCase. This situation is the only reason I could not give My Case a five star review. I like MyCase. In choosing not to paint webpages to 'look' sophisticated, it is much faster than almost all the pther products available. Find out how we combat fake reviews. Thanks for your business. I've been using MyCase for over a year and it is so easy to us - the interface is very friendly and allows messages to clients, billing on line with arrangements for the client to pay with a credit card directly. That said - if you do not need the portal - it is by far the best I have used. It's intuitive. Our clients and staff all love it! How many stars would you give MyCase? This product has helped to stream line file handling processes greatly and has allowed for productivity to be better monitored. Explore tips for running your law firm efficiently. Exceptional customer support from an award-winning team that wont let technology stand in the way of your success. The over all Mycase experience is a very good one. Not really good software at all. It goes against our guidelines to offer incentives for reviews. Date of experience: November 13 . It is a several step process to edit something that was sent to us on a contract. How do I deposit funds into a client's trust account? Spend less time on monthly billing, get paid twice as fast, and stop toiling with tedious administrative tasks with the easiest to use cloud-based solution for attorneys. Careers First, they have a banner on top that declares "MyCase" - and there is no way to change it. After using several other legal case management software systems, and being frustrated that there were things it wouldn't or couldn't do for my practice, I discovered My Case. Before I used to do forms on my own from the USCIS website. It is a great way for me to check client messages, review uploaded documents, and view contact information when I am away from my desk. This website is using a security service to protect itself from online attacks. I have been using it for my firm for the last three years. To access more advanced features, such as accounting and other premium tools, additional costs may apply. We really appreciate you taking the time to review us, as well as give us constructive feedback. Easy to navigate and provides my solo practice all the bells and whistles that we can handle. No need for this as my clients will not subscribe - they will never need a legal practice management program. We reviewed a couple of programs and went with mycase and are glad we did. I would recommend this company to anyone. Award-winning support from best team in the business. MyCase has generally been great both in office and for the clients. Our Help Center is filled with articles and videos to help you make the most of Docketwise. Could not possibly run a consulting firm with multiple experts without this secure software. I have never had service issues and any questions I have are answered promptly. Researched the other options out there and am glad this was our choice. With that being said they are constantly rolling out new features and I suspect that one day they will fix this issue. 5 stars. . Very responsive to customer needs. We were using Intuit products that had different information across different platforms. It's a great platform to house case material. :). As a "start-up" solo practitioner after almost 30 years at large national firms, MyCase has proven to be my greatest tool, providing high level client organization, time keeping, and billing and collections with a professional look and ease of use. I have tried all the others out there and My Case by far is the best. Use this tool to track the status of an immigration application, petition, or request. And I have spent 6 months (3 full time) testing out the competition. Although I'm sure they are working on something to fix that issue. And we may not want the client to know each time we delete s document from their file. I'm guessing the problems aren't isolated to my firm. And there is no limit--I repeat no limit--on the amount of storage we use! Price Promise. Join the 224 people who've already contributed. Experience It's short on some features, but they continually improve it so it will only get better with time. Definitely recommend! Terms and conditions | Privacy policy, 2023 Benchmark Report Part 2: Getting Paid, Legal Client Relationship Management (CRM), See how MyCase works for all practice areas. It has helped us keep track of expenses, upload template documents, which saves time and money. Someone is always immediately available, very nice, and they have a lot of patience when helping me with problems. Great investment for my practice. 2023 Trustpilot, Inc. All rights reserved. I graduated from University of San Diego in 2016 with a Bachelor of Arts in Behavioral Neuroscience. MyCase allows you to track your time and expenses and easily generate an invoice to send to your client with just a few clicks. The action you just performed triggered the security solution. If you have no need for a portal - you can't find a better deal or a better product. As CEO and GM of MyCase, Matt's leadership was instrumental in its success. Keep up the great work, and thank you, MyCase! Webinars, About us Case management, billing and email all tied to individual cases. It allows our clients the ability to keep track of their file and cuts down on incoming phone calls. Spend less time on monthly billing, get paid twice as fast, and stop toiling with tedious administrative tasks with the easiest to use cloud-based solution for attorneys. As we are a very small office it frees us up to work more effectively and spend more of the needed time on each case. MyCase is legal practice management software that helps small law firms solve their most critical business problems. Easy to navigate, keeps track of client money, and nicely organizes calendars, documents, and messages. I felt assured in the end that any concerns we had would be presented to the MyCase team and eventually taken care of if a solution wasn't ready quite yet. We like the ability to track our cases and client contact information. Redirecting now to schedule your demo. I could not do without MyCase. The interface is very user friendly and intuitive. Select a topic below and get the info you need. It makes our day to hear from happy customers like yourself. My brother also uses it - no portal - and he loves its functionality as well. There are features that flat fee lawyers have requested. Try MyCase for free at mycase.com - no credit card required. Sign up I don't know why. This is an easy-to-use system that is very powerful and at a price that even a starting solo practitioner can afford. Here are 8 tips for writing great reviews. The billing and time management are simple and effective. My experience with MyCase has been excellent. Your comments on Case Alerts have been passed on to our product team. We have received strong compliments from our clients since they are able to receive live updates on their cases. We love it! Thanks! I am extremely pleased with Docketwise. There is no way you could possibly use this software if you are a personal injury firm because it does not account for contingency cases and the accounting must be done completely by hand on another program. Lawyers can now handle twice the case load with MyCase. This allows the firm to concentrate on the areas that are most needed. This system is user friendly, the support staff is excellent and they respond very quickly, I would highly recommend to any law firm looking to implement a user friendly system. I highly recommend MyCase. Click to reveal A member of our support team has reached out to get more details and help troubleshoot. Access from anywhere, client communication, flexible payment options, Time-tracking and invoicing, online payment, trust accounting, robust document management, Immigration status, powerful document management, event reminders, trackable tasks, Capture billable time, automate invoicing, unlimited document storage, expense tracking, Secure a communication and collaboration, flexible payment options, payment plans, Web intake forms, lead management, workflow automation, track and invoice expenses, Workflow automation, streamlined document creation, robust billing, invoice customization, Centralized and shareable documents, robust task management, streamlined communications, Streamline communication, track case status, access and share documents, automation, Robust document management, document templates, task management, Centralized documents, communications, tasks, and deadlines, workflow automation, Track deadlines, workflow automation, streamline document creation, document management. We use dedicated people and clever technology to safeguard our platform. Clients have enjoyed it because it's so easy for them to use as well. Where can I see the full history of my law firm's trust account? Companies can ask for reviews via automatic invitations. MyCase has transformed my practice. Can't beat it. Odyssey Public Access (the "MyCase" website) is a platform for online services provided by the Office of Judicial Administration (the "Office"). Find out how we combat fake reviews. All Features Find out how we combat fake reviews. Cloudflare Ray ID: 7ee87510fe7f9f7f Try MyCase for free at mycase.com - no credit card required. Suite of case management features including invoicing, calendaring, secure messaging, task management, case tracking, CRM and more. If my name was on the top - as it should be - then my firm will be featured to my clients in my practice. When client's call, their information is easily accessible. The portal as a feature is great. Docketwise plays well with other software. MyCase Anyone can write a Trustpilot review. Also, my associate now uses the iPhone app to enter his time right at Court, or wherever he happens to be. I recommend My Case to any attorney who is contemplating a change and wants hassle free billing and documents storage. Support. You cannot create custom reports with only select columns; you have to create a report using preset categories + some custom fields, and then delete what you don't want in the pdf file. Anything our business or our clients need I am able to do with MyCase! Information on this site is made available as a public service pursuant to order of the Indiana Supreme Court. I like MyCase very much. Let us know if you need anything else! I chose MyCase because of its flexibility, affordability and ease-of-use. Very easy setup for case management with open and flexible architecture. Elevate your practice with detailed handbooks. I receive far fewer phone calls from clients asking questions that they now answer by checking MyCase.
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